FAQ

Product Questions:

How do I look at your tile options in person?

• Samples can be ordered for any of our products by pressing the "order a sample" button on the product page. They will typically ship to you within a week. 

How much material do I need?

• We always recommend having your installer take measurements and specify how much material you should purchase for your product. 

Orders and Shipping:

How quickly does my order ship out?

• After you place your order, it takes us about 2-3 days to pack the material for shipping. From there, we will provide you with tracking information and an ETA.

How much does shipping cost?

• Shipping cost varies based on the size, weight, and quantity of the material you select. Shipping will be calculated automatically for you at checkout. 

Can I expedite shipping?

• Because our products ship LTL (on a pallet) we do not offer expedited shipping at this time. 

What do I do if my order says delivered, but I have not received it?

• Contact our customer service team immediately and we will solve the problem for you. 

How can I track my order?

• Once your order has left our facility, we will provide you with a link to track it.

 

Returns and Order Alterations

Can I make changes to an order I've already placed?

• Orders cannot be altered after they have left our facility. If you ordered the wrong material, or would like to return it, please follow the instructions outlined in our return policy. 

What do I do if I was shipped the wrong material / I'm missing material / My shipment is damaged?

• Contact us within 5 days of receiving the material and provide us with images and a description of what went wrong. After your claim is approved, we will then organize return freight for the wrong material,  and send you the proper material immediately. 

 

Payments:

What type of payment options do you accept?

• Credit and Debit transactions. 

When is my credit card charged?

• Your Credit/Debit card will be charged immediately upon placing your order. 

Where can I find a copy of my receipt?

• A copy of your receipt and any other details regarding your order will be sent to your email immediately after your purchase is made. 

Account Questions:

What do I do if I forgot my password?

• Press the "forgot password" button at the bottom of the login page. If the problem persists and you are still unable to login, please contact our customer service team directly.