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Return Policy

Valid Return Conditions:

  • Timeline: You have 30 days from the date of receipt of your order to file for a return. If your material is damaged, a claim must be filed within the first 5 days of receiving the material. 
  • Condition of Merchandise: Item must be undamaged, unopened, and in its original packaging. It should be resalable and not expired.
  • Return Authorization: Obtain a Return Merchandise Authorization (RMA) number from our Customer Service team.
  • Return Deadline: Send the item back to our specified location within 30 days of getting your RMA number.
  • Invalid Returns: If your return doesn't meet these criteria, you won't get a refund.

Items You Can't Return:

  • Products bought from other stores or resellers.
  • Natural stone, trim pieces, custom, and special order items.
  • Samples, Factory Outlet, discontinued, or clearance products.
  • Expired products or items marked “Final Sale.”
  • Altered, cut, fabricated, or installed products.

How to Get an RMA:

  • Contact our Customer Service within 30 days of your purchase.
  • Provide your order number, name, billing address, items for return, quantity, and the reason for return.
  • Remember, the RMA is valid for 30 days only. Returns received after this period won't be accepted.

Shipping Your Return:

  • You'll cover the return shipping costs.
  • Choose your shipping method and insure your package as needed.
  • We're not liable for lost or damaged returns.

Refunds:

  • A 25% restocking fee applies to all returns.
  • Refunds for valid returns are processed upon receipt.
  • Credit/debit card payments will be refunded within 2-3 business days. E-check payments will receive a mailed refund check within 14 days.

Order Cancellations and Changes:

  • You can't cancel or change orders for samples.
  • For other items, contact us immediately to cancel or change before shipping.
  • After shipping, a 25% restocking fee and shipping costs apply.
  • Refusing a shipment incurs the same fees.

No Exchanges:

  • We don't offer exchanges. Return the product and place a new order if needed.

Damaged or Incorrect Items:

  • Report damaged, defective, or incorrect items within 5 days of receipt.
  • Contact Customer Service with your order number, issue type, affected item, quantity, photos, and confirmation that the product hasn't been altered or installed.

Disclaimer:

  • We're not responsible for damage or costs due to incorrect installation or handling.
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